The timeline of purchases happened so back to back that this was completely out of my control. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Tried to sign in on my account 12/30/2022. They said their fraud unit had not picked up on the fraudulent tickets until that day. If your order is canceled, you won't be charged. An email might never be responded to, and the same goes for phone calls. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. All in, $1300 charged to my bank account for their mistakes. Yes Now StubHub wants to charge me the price of the tickets for a situation that is . I find that extremely hard to believe. The event was canceled and Stubhub changed the guarantee. Confirming transfers on their email link never works. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. From what I understand, there's about 50 brokers . No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. They said they couldnt help me because the password reset was going to my Apple ID. 24/7 customer support: Expensive_Hunter_424 6 mo. They cost $4,970 (4,100). Lets dive into it right away. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Lesson learned. Sells Music & Sports Tickets. I spent almost $1600 on tickets. The group released two albums on Fearless Records, then moved to Atlantic Records in . If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. All Rights Reserved. that's more than 100% of the listing. Under their sellers policy, section 3. I had tickets that sold on a different platform without me knowing. 05-07-2021 07:39 PM 0 Reply I was out of the country for a trip that was already planned beginning of the year. DoNotPay doesnt care about that. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. She says she called and chatted online with StubHub . They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Do NOT use stubhub. Terrible experience wit StubHub. Privacy Policy. Check out the table below to see the best alternatives to StubHub. Was this answer helpful? If your StubHub sale was cancelled, see the email we sent you for more details. This is very poor business practice from any business. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. StubHub is an eBay company that began selling and reselling event tickets in 2000. Check out the table below to see the best alternatives to StubHub. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. No. Requested password reset. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Just log into your DoNotPay account using any. Ask the Community Contact Support To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com In other words, when it can be too late to get a refund. I spoke to them and they said nothing they can do. I reset the email to be use. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. By clicking 'Buy now,' you complete the order. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Fan rewards: If you have an unauthorized credit card charge from StubHub, first make sure it's us. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. All Rights Reserved. For more information about reviews on ConsumerAffairs.com please visit our They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Enjoy reading our tips and recommendations. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Call toll-free from the U.S. or Canada, or chat online with support. Cookie Notice 2 Likes Reply. This failed too. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Incurring a charge. FAQ. Told me I am not getting paid. Waited 30 minutes. StubHub's return policy is called the "FanProtect Guarantee". Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Lindsay is the author of this solution article. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Did you find it helpful? It's automatic when you cancel now. I NEVER authorized my card to be charged without my permission. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . You state every phone call is recorded for quality. StubHub: $128 - $155. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Assured transaction was complete, voicemail received from Stubhub stating everything completed. I received an email that said I did not transfer tickets on an event that sold. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Yes No Still Need Help? Copyright 2022 Consumers Unified LLC. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Buyer claimed I never sent the ticket. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We never received our tickets. Please do not send original documents as we cannot take responsibility for them. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. For more information, please see our The buyer can't just cancel the ticket willy-nilly, either. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Privacy Policy. At this point I feel Im in trouble. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. As this price comparison shows, both services have a wide variety of seats available and are usually . Rich Text; HTML; Preview; Quote. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. I informed them that I was only selling tickets tonight one of the event. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) POINTS & MILES. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Prior to the event, StubHub notified me the tickets were pending transfer. Combined with viagogo, we now span 90+ countries around the world. So I called customer service. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. They kept changing the delivery date. Receive a coupon for 120 percent of your original purchase*. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. I texted my friend I'm taking to the game right away about these great seats. How do I know I can trust these reviews about StubHub? We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Go to 'My tickets' then Orders in each one to see if you bought tickets. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Thank you, you have successfully subscribed to our newsletter! Hi guys. Ben - Los Angeles, California. However, where they drop the ball is the follow through. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Do I have any reasonable like to stand on? Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. I contacted Stubhub at least 6-7 times. To do so they can charge a penalty of up to 100% of the sale price. StubHub ticket sellers are charged a 15% fee. From everything weve seen, the StubHub customer support is quite thin, to say the least. To them, comparable means not even close! The clause is designed to protect both buyers and sellers. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. I never saw a refund nor a refund receipt. After StubHub fees, my deposit was supposed to be $495. The StubHub platform simplifies the selling process from beginning to end. We purchased tickets on December 29, 2022 for the Broadway show Six. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. 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