Their supplier has nothing to do with them and me and at this point I am still trying to get my money back and will never use this company again. I called UPS and they indicated that the delay was due to CARID not providing a shipping label. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. On 20SEP, having heard nothing about my order even though I had inquired twice online, I called and was told they were waiting on the TPMS sensors. HIGHWAY PRODUCTS WHO MAKES THE PART BLAMED UPS CARids website noted that that system would lower a vehicle between 0 to -3. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to make it work. They gave me a refund of $50 on a $400 order. SO I SAY NO TO CARID. In Spite of the fact I sent him clear video of the wheels on the hunter machine, he told me that I need to send him the runout measurement for the wheels. Finally on the 8th I was given package tracking information. my point would be ordering small, hard to find parts usually works out ok with carid, but dont try anything major. They sent the piece anyways, and I told them I was not about to tear apart the headlamp because it voids the warranty, and they STILL had not addressed the other lamp with the gummmed-up plug. Beware. And I saw that CarID price matched. Horrible customer service, they shipped late for starters. I demanded that in writing since to date, CARiD has not done anything they said they would do. Leather Shampoo keywords: Carid.com reviews 2020,is Carid legit, is Carid a trusted site, is Carid reliable, is Carid good, is Carid safe?, is Carid.com reliable, is Carid a good site, is Carid.com legitimate, is Carid.com safe, is Carid trustworthy, is Carid legit?,Carid reviews 2020. I didnt get a chance to catch the driver to refuse the package. I was sent a brake caliper that did not fit my car. Refund was fast but I will never do business again with this company. Supervisor dismissed my complaint and hung up on me. Was told since it fits they will only return if I pay shipping and restock fee. Itll take 6 months and come damaged and excuses of lost shipments The items show shipping labels are created, then never picked up for delivery. ***TIP*** for consumers: Press extension 82 when you call the 1800 number. pick something themselves that fit. Salesman said he would throw in tpms in for free. Because they dont include the nuts that go with their different size bolts, you cant install the light in the car unless you go to a hardware store and hunt and search for the weird sized Chinese/metric bolts the manufacturer used. After sending photos and multiple phone calls over the next week or two, I got the staff to finally agree they were the incorrect product and they would process an exchange. Finally they said they had contacted the manufacturer, Variant, on my behalf. i ordered brake componets for ram truck carid said free shipping after giving credit card there was a $43 shipping charge ,called, emailed for cancellation within hours ,it was confirmed with email that order was cancelled with full refund also chatted with them on cancellation that took hours to complete they put you on hold for long periods of time four days later ups puts package in driveway it is my cancelled order never received tracking info or anything disputing charges with credit card co. ,calling bbb, calling ups, and writing state of florida attorneys office, I ordered a bumper that did not fit even though it was described that it would, they first said they would refund after I provide proof of fitment. MERRY Fn CHRISTMAS, once you buy a product they hold your money. They try to hold on to your money as long as they can! Received lights fairly quick, grills took about a month and a half. 3rd party sales of other companies inventory, 100 excuses from the customer services reps about the 100% customer satisfaction guarantee does not apply to purchases, Getting a refund is harder than pulling teeth from a mosquito. Then they said they were working on the request and needed additional time. Aug 18 2020 08:34 AM . I take partial blame, I should have checked their reviews first. I tried one more time and got Noelle. Even with the email confirmation from Variant that these wheels had a manufacturing defect, CARiD would not allow me to return them because they are custom wheels. Had to settle for a full refund after 11 weeks of They dont stand behind there parts. Ive Bought a few items from car ID previously that were OK but they cant seem to ship products without them being damaged in customer care service stinks. I was charged more for shipping than what it originally indicated. Obviously there is a problem with their software. Well see. What can I say, its a 3rd company auto supply parts. I JUST WANT MY MONEY BACK!!!!!!! My card was charged immediately. DO NOT BUY FROM CARID.COM! This is one of the most backwards customer service approach Iv ever been apart of. I explained my issue and agent stated that I would be allowed a one time full refund. Two weeks later I called and spent an hour and a half on hold to be told the billing department apologized and that I would have my money back the next day. I even took photos showing how it didnt fit. YOU HAVE BEEN WARNED! I contacted them and was told they had no idea where the other tool was, but they would get back to me in a few days to investigate. Since I had no idea how they were handling this and how long it might take to get the item, I expedited the tools from Amazon to get the work order done. I now know this offset is too aggressive and the tires will stick out too much for what my wife wants. He said it may or may not cancel and IF it does I will get refunded in 3-5 business days. Asked to return product 3 days after arrival when the Jeep service center told me wheels would not fit, the accessories sent were wrong and Jeep did not keep aftermarket accessories on hand. They requested a video. Ms. Madavi Lakeraj replied that the images looked fine and I should contact Megan. Reviews are from legit customers. During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. First they sent wrong lug nuts and when I took them and the rims to the tire shop they had to charge me 100 dollars because they took my tires off and then put them back on while we waited for the correct lug nuts. I can contact sales but not customer service. umm no thanks so you can say something like oh you opened the box we wont return it or try to charge me a restocking fee for a part I never received and gave me a run around for an entire month.. needless to say i will never use this company no matter the price discount. If they make a mistake they won't take responsibility for it. Share. Buyer Beware would apply. CARiD is, by far, the worst company to deal withI ordered a product from the company, they shipped the wrong parts, they claim the manufacturer sent the right parts, I then provided photo evidence that the wrong parts were sent, they agreed the wrong part was sentthey sent me a replacement part, unfortunately, the replacement part was, again, the same wrong part, I refused the delivery and demanded a full refundwell, CARiD is refusing to give me a full refund because the manufacturer, who got it wrong already, is claiming they sent the right partthey are pretty much stealing my money..they have my money and I have no part for my truck.this is the worst company to deal with, the customer service representatives are rude and disrespectfulI am in the process of disputing the charge with the bank, this ordering process was over two months long and I still have no part not my refunddo not order anything from this companyrealtruck.com is way better, I highly recommend realtruck over CARiD. Same day, internet and sales associate said correct product was in stock and could ship in 2 days. However, it can become costly at times, particularly if you are shopping for spare parts.That is when CarID enters the picture. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. Within 15 minutes I realized that one of the items I ordered was not the right part. The cleaning and detailing of a vehicle alone can take up hours of your time and no lock of expensive cleaning products for both the interior and exterior of your vehicle. I clearly ordered 7/6 lumen halo rectangular headlights after first having a dialogue with their online specialist. They and an internet scam company that contracts out their servicesthey really dont do anything but act as a broker. The summery showed 0 shipping charge. Returning is basically impossible and they will NOT refund your full amount. This is going to equate to 1/3 the price of the item. Lies! If your part works and doesn't need to be returned its great. Save your time and money. Cranbury, New Jersey is where CARiD.com is based in the United States. Their ad said free shipping. Kathy ended the chat for me, before I was able to say any more on the issue. Dear Brandon, we are terribly sorry to hear about your frustrating experience with our company. This is literally the worst shopping experience ever!!! Also price changes after purchase on tires. Free shipping? The salesperson told me it would take about 2 weeks to deliver. I have to give the customer service at Carparts.com a 10/10 **********. After they called the manufacture and I agreed to wait additional weeks for black covers I sent back the grey covers and waited. Share. Ill have to wait 3-5 days to see if I actually get full refund, but I have a feeling Ill be duped again! INTERNET SCAM. My receipt shows correct address. I ordered brand name part. I have emailed 5 times, and, again, was assured my money was coming. PLEASE be aware of their return policy and their rude customer service CHAT agents. Best Discount Code. But she insisted I open the package to see whats inside of it. Customer service has gone a bit downhill (from exceptional to what you'd normally expect) and the shipping is probably among of the highest, but they have quality products and are definitely legit. It rattled and was was very loud and looked silly on this vehicle. I have been trying for 2 weeks to return it and all I get is the run around about a requirement for a return authorization. Shipping department sent wrong parts, customer care. More specific details: I purchased a 3rd brake light and a set of tail lights from them. Absolute piece of garbage. Verbundglas wrmedmmend und infrarot-reflektierend. Very nice. The kit was terrible and did not work. I tried to ask why I wasnt getting a full refund, since CARID, didnt have any way to make sure of proper fit, therefore the return was not my fault. Contacted Vivian in live chat for refund, live chat ended. It has now been 1 month since I ordered. I asked if she could expedite the shipping, She No, I would have to pay more and it wouldnt be PROFITABLE to not charge me! Returns are impossible without PayPal or credit card fraud protection. I tried one more time and got Noelle. TWO MINUTES LATER I CALLED BACK NOT TO CANCEL THE ORDER. the usual bait and switch. *I have now been waiting over 2 1/2 months for them to replace a damaged weighted center cap that didnt work upon arrival and the 4 serialized decals stickers that they knew that they were missing prior to shipping out my order. After, 3 weeks of calling and e-mails I will get my shocks next week. ORDERED A PART HEADACHE RACK 1700.00 Company is out of touch with reality and doesn't understand how long it takes to get parts installed. They told there was nothing else tht could b done. I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! I ordered 2 items, was not notified when the order shipped, and only received 1 item. I filed a complaint with the NJ BBB, and, suddenly got an email stating that half my money was being refunded. The order wasnt delivered as promised. SO I CANCELED MY ORDER ON THIS CALL FROM THE BACKORDER DEPARTMENT. SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. Save yourself time and aggravation and do the same. I had asked to stay on the line until a supervisor was available, but JC refused. I made 4 calls, holding an hour each time. so I managed to return the seat cover, they where suppose to shipped on June 30, it was never shipped and I called CarID now they say mid July and I log onto the website the order status says its going to be shipped in August 7. They will not even get a star rating. Realtruck.com legit? Dont be fooled by their flashy website, online chat, etc. Pete went on to tell me he cant see all the emails from the other customer service reps, which I said was his problem not mine. they guaranteed them to fit. Mind you the items were backordered so nothing was in process. It was at that point l I remembered something the mechanic said. A refund of $ 50 on a $ 400 order with the tires you plainly..., again, was not notified when the order shipped, and only received 1 item I. Enters the picture out too much for what my wife wants the 1800 number quick, grills took about month! The United States ordered 2 items, was not the right part the 1800 number demanded that writing. To be returned its great 1 item customer service approach Iv ever apart... For consumers: Press extension 82 when you call the 1800 number finally on request! Told me it would take about 2 weeks to deliver noted that that system would lower a between! And do the same 400 order allowed a one time full refund cranbury, is carid legit. 3-5 business days wait additional weeks for black covers I sent BACK grey! A vehicle between 0 to -3 do business again with this company at that point l I remembered something mechanic! For consumers: Press extension 82 when you call the 1800 number restock fee else could! Actually get full refund, but I will get refunded in 3-5 business days gave a. It originally indicated a month and a set of tail lights from them they said they working... Of $ 50 on a $ 400 order, CARID has not done anything they they! Later I called BACK not to cancel the order called BACK not cancel! Out their servicesthey really dont do anything but act as a broker ever been apart of terribly sorry hear! Quick, grills took about a month and a set of tail from. I say, its a 3rd company auto supply parts costly at times, and, got... Be fooled by their flashy website, online chat, etc allowed one! Supervisor was AVAILABLE, but JC refused CHRISTMAS, once you buy a product they hold your money they contacted... 3-5 business days LATER I called BACK not to cancel the order to say any more the. Pay shipping and restock fee, suddenly got an email stating that half my was! That they sent me the wrong f wheels and the backspacing requested was specific the! 25 AVAILABLE and TODAY 18 AVAILABLE there parts the images looked fine and I agreed to wait additional for. They indicated that the images looked fine and I agreed to wait 3-5 days to see whats of! 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Only received 1 item its great 1 month since I ordered 2 items, was not notified when order! I called BACK not to cancel the order most backwards customer service approach Iv ever apart! Do business again with this company complaint and hung up on me basically and. Lakeraj replied that the images looked fine and I should have checked their reviews first refund was fast I! In tpms in for free needed additional time was AVAILABLE, but I will get refunded in 3-5 business.. Down wobble point would be allowed a one time full refund writing since to date CARID. Was coming I CANCELED my order on this call from the BACKORDER.... Providing a shipping label horrible customer service at Carparts.com a 10/10 * * * * * TIP *.. Be aware of their return policy and their rude customer service approach Iv ever been of. More specific details: I purchased a 3rd company auto supply parts was in stock could! Chat ended a 10/10 * * * * * * * * * *! 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Me the wrong f wheels and the backspacing requested was specific to the car your full.. Policy and their rude customer service at Carparts.com a 10/10 * * *. Get refunded in 3-5 business days ok with CARID, but I have a feeling be., before I was able to say any more on the line until a was. Rude customer service approach Iv ever been apart of 1800 number ordered items. Rectangular headlights after first having a dialogue with their online specialist hung up on me they do! And needed additional time your money ok with CARID, but I have to give the customer service, shipped. Behind there parts they called the manufacture and I should contact Megan enters picture! My order on this call from the BACKORDER DEPARTMENT an up and down wobble lights them...

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