Until then we wish you all the best, Hotel Riu Palace Santa Maria Online Reputation Manager. We very much appreciate you being our guest and it is nice to hear you enjoyed the hotels location and nice design and the beach area, however, we are truly concerned to read about your disappointing experience during the visit and we are very sorry we did not live up to the standards that you expected from us. Our team works hard to provide shows and activities that cater to all of our clients. RIU Hotels and Resorts, Other at Hotel Riu Palace Santa Maria, responded to this review. Dear khibbert2018,We are glad to hear that you enjoyed the beer and gin and tonics we serve from our wide and varied range of drinks.We are sorry to hear that you left our facilities with such a bad feeling, although we would like to point out that we have a wide range of entertainment programme, among which you will find the following:Live music, shows or the Riu evening programme (daily).Daytime entertainment programme for adults (daily)Daytime entertainment programme for children from 4 to 7 years old and 8 to 12 years old in "RiuLand" (daily)Group fitness activities in the RiuFit area (6 times a week)Gym, beach volleyball courtIn addition to a wide variety of water sports possibilities.We would like to point out that we follow strict procedures when handling our food products in order to prevent and avoid any kind of food risks or hazards.It is important to recognise that virus infections are very common. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Therefore, please rest assured that we take every complaint very seriously. We will share your message appropriately with our management team, and it is our hope to welcome you in the future under better circumstances in order to give you the fully convincing experience you deserve. Please see our partners for more details. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Review collected in partnership with riu.com. We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Will definitely be returning. Tripadvisor performs checks on reviews. We will be returning guests. We never found that to be the case at all. Plenty of sun beds. Tripadvisor performs checks on reviews. It was 17% rooms in used. Thank you , Dear Wendy, Thank you for taking the time to share your experience at our newly opened hotel through this review. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Here at Hotel Riu Palace Santa Maria, we continuously strive to meet your needs and expectations. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. As an adult couple with no kids we had no reason to use the water park. Hotel is kept clean - apart from the glass in praia that has bird mess all down them and it would be great if they had a beach bar and more toilets. The hotel is lovely, plenty of pools to choose from. Claim your listing for free to respond to reviews, update your profile and much more. We never found that to be the case at all. We felt very safe and well looked after and it felt so good to be part of a restart for tourism in Sal Island. The rooms are very new and always cleaned very well. Our 19th stay with Riu on Cabo Verde, Once in Boavista and 18 in Sal, we are so satisfied and we will for sure come back as soon as possible. Ill detail in my opinion why it isnt 5*: No robes or slippers Towels in bathroom are tiny & old No ventilation in bathroom so everything gets wet after a shower No beach service No bar on the beach Speciality restaurants are awful (dont even bother with the Italian) Staff can often be very abrupt & unhelpful, especially at reception Nobody greets you, even if you smile Can take up to 10 mins to queue for drinks Often no seats available at outside bar in the evenings & table service is sporadic, meaning more queuing at the bar The food. Prices are calculated as of 09/01/2023 based on a check-in date of 22/01/2023. Thanks Riu and Sal. The hotel is spotlessly clean, the staff work so hard and was all very pleasant. Extremely disappointing visit and cannot recommend any aspect of this visit, The stay was wonderful after transferring from Riu Funana at our own cost. They are fighting all day. Well done and thank you, Excellent hotel very clean staff are very professional rooms cleaned and towels changed every day would definitely recommend this hotel only one problem I dont rate the restaurants food is better at the buffet drinks are good would definitely return well done to all the staff great holiday, Excellent location and super service. Hotel Riu Palace Santa Maria, Santa Maria: 1.316 Bewertungen, 2.198 authentische Reisefotos und gnstige Angebote fr Hotel Riu Palace Santa Maria. Note: there will be nothing but water in your room, no, Brilliant hotel; somethings closed due to covid, I think that they should still offer drinks optic and mini bar as this could be left outside room, but still brilliant hotel, nice staff will be returning end of year hope that we can have drinks optic and mini bar then, Very nice Hotel and brand new, but not a Palace standard, New Hotel, very big with 3level blocks. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!!! Please see our partners for more details. Thank you to everyone at the hotel for making our holiday so memorable. Also many many hotel guests walking in and out of public toilets barefoot.. then theyll be wandering into their own rooms later and so on wondering why theyve gotten ill. Blaming the hotel food service. This is the version of our website addressed to speakers of English in Canada. It was 17% rooms in used. This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. This was our first Riu experience and will be our last. I have already been to many all inclusive hotels but this is by far the best one. Prices are the average nightly price provided by our partners and may not include all taxes and fees. What can I say about this hotel only one thing Fabulous.we were worried after all the negative comments on reviews but forget them this hotel is a dream.What ever problems it might have had it hasn't now.The cleanliness is outstanding every where in the hotel,the staff are magnificent helpful,friendly,can't do enough for you.I can promise you this review is genuine by a couple of pensioners who have had the best anniversary break ever,we will be definitely coming back again,after we've saved up.I must just mention Albertina she is the best coffee maker on Sal. However, it should also be clear that there are viruses which, despite all safety measures, can also be transmitted via the air. Hotel Riu Palace Santa Maria, Santa Maria: See 1,280 traveller reviews, 2,159 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. Obviously, not the fault of the hotel, but something to bear in mind. Day and evening entertainment. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. Do go to the white party and neon party, the entertainment team We visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight. Tripadvisor performs checks on reviews. Whilst waiting for ice cream my partner saw a feral child, sneeze into the ice cream fridge, wipe his face and then grab the scoop. Review tags are currently only available for English language reviews. Hotel Riu Palace Santa Maria, Cap Vert ds 229 sur Tripadvisor: Consultez les 1 317 avis de voyageurs, 2 198 photos, et les meilleures offres pour Hotel Riu Palace Santa Maria, class n3 sur 28 htels Cap Vert et not 4,5 sur 5 sur Tripadvisor. more. Weather, hotel , transport to hotel etc all absolutely spot on not done any trips but if thats your thing then reach out on fb to the very many guides or easily find one when here on the beach or through your rep. View Hotel 2,822 reviews 1.0 miles from Hotel Riu Palace Santa Maria Pool Beach All Inclusive 2022 Hotel Oasis Salinas Sea View Hotel 3,561 reviews 1.0 miles from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,048 reviews 1.2 miles from Hotel Riu Palace Santa Maria Free parking Pool Hotel Riu Palace Santa Maria, Santa Maria: Se 1.316 anmeldelser fra rejsende, 2.198 billeder og gode tilbud vedr. As busy as it was we never couldn't find a seat at meal times, evening/ bars. Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.316 avaliaes, 2.198 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. Fantastic, beautiful hotel. SwimUp rooms very nice and big enough. The hotel staff literally couldnt do any more than what theyre doing. I was recommended to come to a Rui, not sure if I will go to another if the drinks and speciality restaurants are the same. We travelled with a toddler and found it very child friendly. Waves was so huge, No Kindze can go to the ocean, its to dengerous. We then got chatting to other guests and sadly I was not alone and so many cases around the hotel. Claim your listing for free to respond to reviews, update your profile and much more. Rooms were really nice and well serviced.Previous reviews really did seem concerning hygiene issues etc. Tripadvisor - Hotel Riu Palace Santa Maria()Hotel Riu Palace Santa Maria 1,316 2,19854.5 Fortunately, you used our medical service, which was able to help you and that you then received care and medicine at the clinic. Which languages are spoken by the staff at Hotel Riu Palace Santa Maria? I would definitely go back. This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. We enjoyed everything about the holiday. Smokers were a problem and should not be allowed to smoke on balconies or most public areas. While we can imagine you may be hesitant to come back, we would certainly like the opportunity to regain your trust. Went on buggy tour brilliant way to see the island. It was our first time in Cape Verde and in Sal Island and it was really amazing. The beach was perfect and quite clean, the only thing is that many tourist scammers run to you to give you their business cards on the beach and it is quite annoying. The beach was perfect and quite clean, the only thing is that many tourist scammers run to you to give you their business cards on the beach and it is quite annoying. Yawn. Very nice, brand new hotel. Overall a good vacation with some minor problems. Now $226 (Was $303) on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. Wait staff constantly using anti bac using cutlery to lay napkins etc. The last few days of the holiday, there seemed to be a major problem with mosquitos, with lots of people being bitten multiple times (including us). It was never even a thought. More. Day and evening entertainment. And on my eyes there was accident with old lady. The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. I was put on a drip for over an hour. The beach was perfect and quite clean, the only thing is that many tourist scammers run to you to give you their business cards on the beach and it is quite annoying. On the flip side Hotel guests not using tongs on certain items kids unsupervised putting their dirty little mitts on everything. Own or manage this property? Now 190 on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. more. Tripadvisor'n interaktif haritasn kullanarak konuma ve yakndaki restoran ve gezilecek yer seeneklerine gz atn. If I was being super picky the restaurant does get busy at tea time so we did try and eat at the restaurants when we could just because I dont love crowds. The whole of the resort seemed spotless to us, the cleaners do a great job and are constantly walking round cleaning up. Our holidays were perfect and we are now just thinking about coming back to this paradise and will book the same hotel without any hesitations! The 2 adult pools had a swim up bar. However, it is a pity that you did not go directly to our staff with the diet list that you received from the doctor in the clinic, but just went to the buffet. Such a shame but just seems really under-staffed and under-trained. Please know, the service that you described is not typical for us. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Please rest assured; your comments have been shared with the responsible department for an appropriate follow up as we truly hope you will give us another chance to welcome you soon again. Pina coladas needs a coconut rum to improve them. Overall great stay. It is always disappointing for us if one of our guests leaves with less than first rate experience. If the system detects something that potentially contradicts our. The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. See 1,309 traveller reviews, 2,186 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. Read Reviews of Hotel Riu Palace Santa Maria. Next door at the Rui hotel just outside on the beach you can watch Turtles hatching, this is amazing and starts at 4:30 daily. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). We always found a sunbed.there's thousands. Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.308 avaliaes, 2.186 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. And on my eyes there was accident with old lady. Very nice, brand new hotel. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 308 reiseanmeldelser, 2 186 bilder og gode tilbud for Hotel Riu Palace Santa Maria, vurdert som nr. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. They are fighting all day. We never found that to be the case at all. ), Ask gel01 about Hotel Riu Palace Santa Maria, We compared the lowest prices from 15 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 13 websites. Claim your listing for free to respond to reviews, update your profile and much more. I am not one to write reviews but i felt i had too,We were the first flight from uk that landed in cape verde departed from Birmingham, we arrived at the hotel refreshments were waiting nice touch as in all Riu's, we checked in to find our room was on the second floor, I have a 6 month old and this was not pheasible due to having a pram and not one lift in the complex, we found staff very rude, I've stayed in the riu dunamar in Mexico and the standard there was amazing and that is also a platinum hotel too,after a hour of getting our room then finally our bags after they went to the old room we was settled in after a 6 plus hour flight, during our stay no staff came and asked for our drinks order by the pool, we are people who tip generously but we couldn't justify the rude, Dear Amy, Thank you for staying again in one of our hotels and your comments. We had no reason to use the water park not using tongs on certain items kids unsupervised their! 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