Mississippi ratepayers will receive either an $80 payment or account credit under the agreement and the state commission also said the money would offset potential natural gas price spikes. A mobile phone is required to receive the access code to verify account set up. Credits can also be added to your account because of rewards you have earned or because of a mistake in a prior bill. Consumers Energy electric customers, who meet any of the following criteria, may qualify for a customer outage credit: Service interrupted for more than 120 hours (five days) during catastrophic conditions (10 percent or more of a utility's customers affected), service interrupted for more than 16 hours during normal conditions, or service interrupted 8 or more times in a 12-month period. This is based on the principle that customers shouldn't lose their credit balances because of a company's mismanagement or failure, yet it means that the costs of those credit balances need to be covered by other bill payers. Just in time for the dog days of summer, Entergy Mississippi customers are going to get a little help with their electric bills. Eighty-dollar checks will soon be in the mail or credited to your account if you're an Entergy customer. Credit Balances will not be refunded if a same account holder has a debit balance on other accounts. Their customer service people need to learn how to deal with the public like human beings and that we are not pieces of dirt for them to stamp on. Beginning Aug. 17, qualifying Entergy customers across the state can apply for a one-time $150 credit on their utility bill on a first come, first serve basis at unitedwaysela.org. Our job at the PSC is to be a watchdog, not a lapdog agency, and this $80 refund is a direct result of our action to protect the pocketbooks of Mississippians against over-profiting by corporate monopolies, Presley said. $10.00 . Power lines can kill. This is actually optional and I insisted. Entergy had planned to pass the added cost on to consumers beginning in January. To qualify, customers must have a total household income of up to 250% of the federal poverty level, as listed in the chart below. This helps protect Entergy and its customers from those who use electricity and then leave without paying for it. 9.95 setup fee. I am mentally and physically disabled and had to get someone else to do my reading as it is not possible myself. Mon . Entergy Arkansas customers will receive a billing credit next month after state regulators spurned the company's attempt to delay and spread out a $15 million refund for ratepayers. I have now requested my refund and let me tell you, I had better get it or miss hard-faced will be the next reason for a formal complaint. Only minor injuries reported when two 18-wheelers collide in Leake Co. Jackson Police say theyre still seeking information on July 9 homicide, Request a First Alert Weather School Visit. The funds are available on a first-come, first-served basis. The consumer group represents Entergy's business and commercial customers in the state. Are you wondering how you will get your $80 refund from Entergy? Customers can apply through their local United Way starting on Wednesday, Aug. 17, at 9 a.m. Choose Ltd is a limited company registered in England and Wales. A credit balance refund is a reimbursement you get after winding up with a negative balance on your credit card, which might occur if you pay more than the total balance or if you get a refund for a returned purchase. So, we have clear timelines that credit refunds must follow when we leave a supplier - and these are backed by automatic compensation if suppliers don't meet these guaranteed standards. (Storyblocks and WVUE-TV) By Lester Duh. So this month, they send me a cheque and also . If a customer has received a disconnect notice they can disregard that; however, customers are encouraged to set up payment arrangements to avoid large balances accumulating on their accounts. The process for requesting a credit refund from a supplier is: Contact the supplier by live-chat or phone. All rights reserved. Request an extension through myEntergy. Ofgem said in June 2022 that the spate of energy collapses the previous year had led to an additional 94 being put on to every household's bills, partly due to refunding credit balances. He said . Most applications will be reviewed and determined in about 30 days. {{ year }} Choose Ltd. All rights reserved. Many energy customers pay by monthly Direct Debit. - Own or Rent. The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. Entergy Mississippi customers will be able to sign up to receive a one-time $80 check using the company's website. Credit card payment fees for all residential customers will be credited back to the customers account, effective July 1. JACKSON, Miss. Presley said the $80 refund will go to all 421,000 Entergy customers. The best reason to keep a credit balance is to avoid being hit with large catch-up bills a few months down the line. Although the weather is cooling off, Entergy Arkansas bill assistance programs are still available for qualifying customers. Our energy bills are designed to balance out through the year. "The economy and inflation are key factors of what is causing fuel costs to rise," Fisackerly said. If customers suspect a scam, they should call us at 1-800-ENTERGY or visit entergy.com/scams for more information. If your FINAL Balance is equal to or less than $ 10.00, you must contact [Spark Energy] and request a refund within 30 days of the last day of your service with [Spark Energy], otherwise, you agree to allow [Spark Energy] to write off or donate this amount to an energy payment assistance program. It is important that you fully complete and submit your application as soon as possible, as funds are . If they just want a bill credit, then they . Check whether the meter readings and the bill match up, Calculate how many months of usage the current credit balance would pay for, Contact your energy supplier to request a credit balance refund, If they refuse, ask why and follow the supplier's complaints process if you're unhappy with the response, If you're still not happy, follow up with the Ombudsman Service after eight weeks. Eligibility requirements by household size and income. It is important that you are fully complete and submit your application as soon as possible, as funds are limited, company officials said. (NWA Media). There are different ways to approach the credit card issuer or the network to get a refund. Qualifying customers can apply online for a one-time $150 credit on their utility . Now my balance is over 1000 dollars and I am receiving threatening emails about my electricity being cut off. (WAFB) - Entergy Louisiana and . Entergy also said a $425,000 supplemental donation will be made to Entergy's The Power to Care program to help low-income older . Digging a little deeper into their site, they say they provide automatic refunds if a customer is over 40 in credit, yet it's still unclear whether that is the threshold for allowing a customer refund. If your FINAL Balance is equal to or less than $ 10.00, you must contact [Spark Energy] and request a refund within 30 days of the last day of your service with [Spark Energy], otherwise, you agree to allow [Spark Energy] to write off or donate this amount to an energy payment assistance program. Presley said the $80 refund will go to all 421,000 Entergy customers. "SERI has consistently maintained that its tax strategy was in the best interest of customers and ultimately provided them with millions of dollars in savings," Marsh said. The commission ruling Tuesday rejected that request. NEW ORLEANS - Entergy Louisiana and Entergy New Orleans recently pledged $4.4 million for eligible residential customers across the state for bill payment assistance. To combat the possibility that suppliers are using the credit balances of their customers to improve their own balance sheets, several solutions have been put forward in recent years. Presley announced in June that t he $80 refund to all 421,000 Entergy customers is the direct result of the Public Service Commission's action of a historic $300 million settlement. If you're an owner of an American Express credit card and you want to request a credit balance refund, you can do it on the American Express website. NEW ORLEANS Entergy Louisiana and Entergy New Orleans recently pledged $4.4 million for eligible residential customers across the state for bill payment assistance. This document may not be reprinted without the express written permission of Arkansas Democrat-Gazette, Inc. Material from the Associated Press is Copyright 2023, Associated Press and may not be published, broadcast, rewritten, or redistributed. Qualifying customers can apply online for a one-time $150 credit on their utility bill on a first come, first serve basis. Here are the pages that discuss energy bill credit on the websites of major energy suppliers: If your supplier's information is unclear or you want to request a refund, contact them via your customer account or by phone. The process for requesting a credit refund from a supplier is: If a supplier says they will not give you a refund on your current credit balance, they must explain why. Those customers can expect to see the . about cookies and how to manage them. Student energy deals and how to save money. Print Headline: Entergy refunds due in Louisiana, state, U.S. finds. 10-Q - UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q : EX-4 - ENTERGY ARKANSAS, INC. DEUTSCHE BANK TRUST COMPANY AMERICAS (successor to Guarant Entergy Corporate applications (Asset Suite, PowerPlan, & Maximo). Call 1-800-ENTERGY ( 1-800-368-3749) and follow our automated response system billing and payment menu. 01/18/2023 at 4:10 ET / ETR $107.59 0.68 Copyright West LLC. For application . More Entergy news:Entergy to invest $30 million, move 44 employees to Flora, Photo ID (drivers license or state-issued ID, passport). Put another way, suppliers may not allow customers to request a refund of a credit balance that would take the balance below a certain amount. 2023 Entergy Corporation, All Rights Reserved. For closed energy accounts where we have switched supplier or moved home, the process is regulated by Ofgem rules. Entergy has you covered for a one-time deal, Joshua Williams, Mississippi Clarion Ledger. Applications will be processed and administered through the following United Way partners: While applications will be available online at the aforementioned United Way web pages, United Way partners will provide any additional application details within their respective parishes. Energy suppliers may have internal guidance that says customers should leave a certain amount of credit on their energy bill balance. . The federal formula has Mississippi picking up 33% of the costs while the two Louisiana utility entities divide the remaining 31%. They are now saying that because we have a key for the meter they do not need to give us the cash as we only get it if it is Direct DebitAny advice greatly appreciated.Thanks. In the past, we've seen some energy suppliers incentivise credit balances by paying interest on them. Please read our Terms of Use or contact us. Entergy "disagrees with the FERC's ordering of refunds and intends to seek rehearing and to pursue appeals if needed," Brandi Hinkle, spokeswoman for Entergy Arkansas, said Wednesday. I am entitled to a refund. Starting August 1, 2022, Entergy Mississippi customers can begin signing up to receive a one-time $80 refund check, according to Mississippi Public Service Commissioner Brandon Presley. About Management Investor Relations Investor Press Releases Spark Press Releases Careers Charities We Support Awards Gift Card to Staff, My Account Login Contact Us Pay My Bill Energy Saving Tips FAQ Rebate Forms Markets We Serve Become Spark Affiliate Become Energy Partner Spark Scholarship 2021 Blog Do Not Sell My Personal Information Refund Policy Sitemap, 12140 Wickchester Ln Suite #100, Houston, TX 77079. If a provider breaches either of the conditions mentioned above, they will pay 30 in automatic compensation as per Ofgem rules. However, if we come out of the winter months and we still have a high credit balance or one that is starting to accumulate, it might be a good idea to request a refund before it builds up too much. Associated Press text, photo, graphic, audio and/or video material shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. In August, the Arkansas Public Service Commission rejected a $142 million settlement offer from Entergy, saying the amount was too low and did not include a cash refund for Arkansas customers. A supplier can refuse to repay credit if they have a good reason, and customers can complain if they don't think they're being treated fairly. b) Refunds for over the phone and online credit card transactions will be issued to the credit card account, if requested, within one (1) business day of payment being posted to the account, c) Requests made after the expired one (1) business day period will be issued by check. 24 month minimum term. Refunds will only be processed after 15 business days hold period for funds to be cleared. To submit a request for a credit balance refund, select the appropriate document below and follow the directions: For companies with a 498 ID (formerly known as SPIN), follow the instructions outlined on the CBR Request with 498 ID Banking Information. Octopus acquisition of Bulb customers approved, 55% of disabled adults struggling with energy bills, Ofgem confirms energy saving campaign for winter, Contact the supplier by live-chat or phone, Explain how much credit you would like refunded, Be prepared to give current meter readings, Suppliers must send a final bill within six weeks of a switch, Suppliers must automatically refund a credit balance from a final bill within 10 working days (two weeks) from the date of the bill, They will hold up to 75 in credit on a customer's account and will only refund money if there is 5 or more left over after they have put the 75 credit towards next year's bills, If we're using less energy because we're out of the house more or someone has moved out, If we're using more energy efficient appliances or we have, If a supplier didn't calculate our payments correctly when we signed up, If third-party support schemes like the Government's 400. A smart home also means being smart with managing the costs of running it all. More action is needed. Ryan P Page, Staff Writer. Refunds are based on electric usage, but the average residential customer will receive about $8 as a billing credit, Entergy said. The $8 is based on usage of 1,000-kilowatt hours per month. In its release Monday, Entergy said it would appeal though it added that the rulings do not mean refunds for customers. July 28, 2022 at 5:36 pm CDT. I have tried to phone, 40 minute wait no matter what time of day. To be eligible for the late fee credits, customers will need to verify their household income being less than $40,000. We spoke to a company official, who explained how it works and how you can get either a credit on your bill, or a check. In addition, there is a moratorium on disconnects for nonpayment until Nov. 1, 2022. These people are so ignorant and forget that if it wasn't for us customers, they wouldn't even have a job. How to get your $80 refund from Entergy. Most of the money will go toward offsetting natural gas costs, which haveskyrocketed. If we use a bill from our existing supplier, it will tell us our estimated annual usage based on our actual usage during the year. Beginning Aug. 17, qualifying Entergy customers across the state can apply for a one-time $150 credit on their utility bill on a first come, first serve basis at unitedwaysela.org. Fuel Charge. This tech can help lower your electric bill. Now it's been recalculated to 900 odd, again I don't know why. Energy suppliers are obliged to consider credit refund requests. We offer a variety of programs and resources to help you save energy and money. The $80 refund to all 421,000 Entergy customers is the direct result of the Public Service Commissions action last month in a historic $300 million settlement. Customers are encouraged to visit this website,entergy.com/answers,for the most up-to-date information on bill assistance. With gas prices at $4 per gallon at the pump and inflation rising at every turn, I want customers who need this money for the family budget to get it now. While contending the commission ruling does not mandate refunds, Entergy CEO Marsh said the company will continue to work with the states to resolve the dispute. Proceeds will go toward the one-time $80 refund to customers, hedge against spikes in natural gas prices, and prevent a $180 annual rate increase in 2023 along with a moratorium on . Entergy then asked for a rehearing of the case and more time to issue the refund. Finally, bear in mind that credit balances help us budget and keep an eye on Ofgem rules that govern how energy providers must treat our money. Copyright 2022 WLBT. Nevertheless, Entergy said in FERC filings that federal regulators' decision to move forward with the case "suggests that SERI may be liable for refunds at a level that well exceeds SERI's ability to pay and thus jeopardizes Grand Gulf's ability to continue.". Definitions of line items have been added so that you can clearly understand the . . The cost of fuel needed to generate electricity and the cost of power purchased from other Companies. In practice, suppliers may carry out ad hoc reviews and contact customers if they think they need a refund. Entergy says customers can apply through their local United Way starting on Wednesday at 9 a.m. Entergy Mississippi customers who opt for an $80 check have from August 1st through August 17th to register using their MyEntergy account. Part of the dispute between the utility and state regulators is over Entergy's accounting procedures for the Grand Gulf operations. However, as we discussed above, suppliers need to give a reason when they reject our claim for a refund, and we can always challenge it with the Ombudsman if we're unhappy. Wednesday's statement from the Louisiana commission said Entergy's stance was a "surprising and inaccurate announcement" related to the Dec. 23 Federal Energy Regulatory Commission ruling. The lesson in all this is that some suppliers will be clear about their policies and others will be vague about specific circumstances where reclaiming credit may be possible. 424B2 - $425,000,000 Entergy Arkansas, LLC First Mortgage Bonds, 5.15% Series due January 15, 2033 EX-FILING FEES - Calculation of Filing Fee Table(1) Form 424(b)(2) (Form Type) Entergy Arkansas, LLC (Exact Name of Registrant as Specified in its Charter) Table 1: Newly Registered Securities Security Type Security Class Title Fee Calculation Rule Amount Registered It says on my Npower account I am 5070.00 in credit, some is towards my October bill. I was at a funeral yesterday. Customers who qualify for the $150 bill credits will receive information via text, email and phone calls. Are you heading into the more expensive time of year? Keep the credit on your account and apply it towards future charges. Information regarding those organizations will be provided once they are selected. Answer (1 of 2): The credit balance refund is nothing but a balance that is owed to you by your credit card company. They know this as I am with their priority services, also registering as a vulnerable customer. All Rights Reserved. Ofgem hope that closing this loophole will lead to Direct Debits being lowered when they are creating excessive credit balances for customers. capital One - credit balance refund. Delayed 15 Minutes, System Planning and Requests for Proposals. This stems from the June announcement that the Public Service Commission reached a $300 million settlement with Entergy and other unnamed parties. The supplemental donation to The Power to Care is in addition to $1.4 million that has already been donated to The Power to Care for low-income older adults and customers with disabilities in Louisiana. Each supplier will have different thresholds, and these may not be fully explained. Entergy customers across Louisiana will be receiving refunds from the utility following a ruling by the Federal Energy Regulatory Commission, which found problems with accounting practices . a) Refunds for payments made by check, over the counter, via mail or through a bank on any account will be issued upon the request of the account holder when payments made result in a credit balance. When your credit balance is less than one dollar, the credit card company is not required to send you a refund, even if you request one. Reeves, and not a jury, will decide if Entergy is guilty at the end of testimony, expected to stretch over parts of three weeks. Pillsbury Winthrop Shaw Pittman LLP 725 SOUTH FIGUEROA STREET SUITE 2800 LOS ANGELES, CA 90017-5406 United States If you're on a standard variable tariff (SVT), is the. Very unprofessional. Then-Chairman Ted Thomas resigned and was replaced by Katie Anderson in September. Settlement proceeds will go toward the one-time $80 refund to customers in an effort against spikes in natural gas prices. "Therefore, SERI's position is that it has already satisfied the remedy required in FERC's order," Entergy said in its statement Monday. Ok, well why were they still taking my direct debit every month? Commissioner Kimberly O'Guinn announced last week she is leaving to join Southwest Power Pool of Arkansas. The usage and cost tool can compare usage history by month, day and hour. And maybe some cash. So ask now. What are the different types of energy deals? Customers who do not elect to receive a check will automatically receive an $80 credit on their September bill from Entergy. Entergy's mobile app offers customers a quick and easy way to manage their accounts. Follow the representative's instructions. Eligibility requirements by household size and income: Along with the $4.4 million pledge, a $425,000 supplemental donation will be made to Entergys The Power to Care program to help low-income older adults and customers with disabilities in Louisiana with their bills. On a first come, first serve basis two Louisiana utility entities divide the remaining 31.. Utility and state regulators is over 1000 dollars and I am receiving threatening about! On a first-come, first-served basis represents Entergy 's business and commercial customers in the mail credited. Their priority services, also registering as a billing credit, then.! The state for bill payment assistance should call us at 1-800-ENTERGY or visit entergy.com/scams more... Have different thresholds, and these may not be refunded if a provider breaches either the! Reached a $ 300 million settlement with Entergy and other unnamed parties to your account you! Who qualify for the dog days of summer, Entergy Arkansas bill assistance programs are available. Receive a check will automatically receive an $ 80 credit on your because. In January think they need a refund to avoid being hit with large catch-up bills few! Lead to Direct Debits being lowered when they are creating excessive credit balances not. Rehearing of the case and more time to issue the refund cut.. Re an Entergy customer, also registering as a vulnerable customer is leaving to join power! The rulings do not mean refunds for customers the average residential customer will receive $. For closed energy accounts where we have switched supplier or moved home the. The most up-to-date information on bill assistance then asked for a one-time $ bill... } choose Ltd. all rights reserved usage of 1,000-kilowatt hours per month but the residential. 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