Verification can help ensure real people write reviews about real companies. option. Nonsense! Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. On behalf of the entire Calzedonia team we apologize for your experience. Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, 10 mails and complains still have not received my refund!!! 10% Off. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Privacy Policy We are working with industry leaders, regulators and government to make your voice heard and improve customer service. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. We will contact you privately to check all details and assist you. It goes against our guidelines to offer incentives for reviews. That was November 2022. Not only that but they keep talking over you. It hasn't been - Hermes states they're still waiting for the parcel. We also ensure all reviews are published without moderation. I have no idea how they can still be operating when they are scamming people. I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. Join the 1,906 people who've already reviewed Calzedonia. Your order will be processed on schedule in our warehouse. The company cant be doing too well if they have resorted to stealing money from people, because that is exactly what this is.. theft. I'd love to understand when the order is actually due to be shipped and how long the delay will be? I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. Terrible online order/return experience.I am still waiting for a refund of an online order over two months since they received my return. Find out how we combat fake reviews. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). My past orders have been packed nicely and I appreciate whoever has to pick out these products has to go through a very complex menu, so I definitely appreciate the hard work put in here. Worst online buying experience I've ever had. Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. Anyway, if you become a member, your delivery information will be saved for your future purchases. Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. At Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Calzedonia. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. since August!!! Better to spend 3 at Primark, not 34 at Calzedonia. I have exactly the same issue as everyone else. Information provided by various external sources. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. No wonder people say you are a scam. Discover our collections for Women, Men and Children. ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). LABOUR DAY 01 MAY I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. Discover Calzedonia's collections for Women, Men and Children I wish Id read the trust pilot reviews first. Better to spend 3 at Primark, not 34 at Calzedonia. We also offer FREE standard shipping for customers who select pickup in store delivery Possibly the worst online retailer ever. Hopefully I get my money back this week. Buy 1 leggings and get 50% off on the second 1. Intimissimi (Italian Lingerie) is searching for a passionate Store Manager at its upcoming opening at the Staten Island Mall opening in May 2022!. However on tracking the order it shows that it hasn't been dispatched yet. Thank you for contacting us.We're very sorry to hear about your experience. Better to spend 3 at Primark, not 34 at Calzedonia. you do not want to keep the goods, you can send the order back for free upon receipt. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. Sent several emails and used the chat function (~60 minute wait times). You can be certain that youre talking to the right person at the right time. be processed the next day. However, recently, I stopped that too because the quality has dropped tremendously. Local Customer Care Number. I ordered several bikinis with express delivery. Cheap tights have come and gone while Calzedonia tights are still in my collection in good condition. You write to everyone that you will contact us privately to solve the issue and never Do!!! Find out how we combat fake reviews. It is effortless to become a Calzedonia member. Our commitment to a more sustainable future. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. I assumed because it was an online UK shop, that products came from the shop. calzedonia customer service. Now that they don't have what I was looking for with the same offer type. EASTER MONDAY 16/11/22 email saying been shipped. However, when I went to pay, I was informed that they were not cumulative. Thank you!Calzedonia Customer Care Team, Absolutely is not worth of penny The quality of the product is so bad and so cheap and even the size in the brushes wasnt correct.avoid this brand, Hi, Nazanin,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. Popular Calzedonia Coupons. Please email us at hello@intimissimi.com so we can better assist you with this issue. Welcome to Calzedonia official fan page! The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. Thanks for contacting us. I bought 2 pairs of this leggings in 2018 and fell in love with them. Suggested companies are based on peoples browsing tendencies. In this In short: don't buy anything from Calzedonia if you think you might need to return it, you might never get your money back. 2023 Trustpilot, Inc. All rights reserved. After the order was dispatched, I got a further email from the courier saying it was delayed again. Will never order from this company!! I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. 60% Off. the payment method chosen for the online purchase. You mistake has cost me time and money. To track an order, please enter your name and the order number you received in the confirmation email. Sadly the items I ordered weren't suitable so returned. I dont understand how this company is in business still! If I had so much free time I wouldn't buy online-I'm a very busy woman, plus it was Your mistake to send me the wrong item!!! They are not set up to deal with online presence yet - stay clear. Orissa. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. When I asked customer Sevices, they answered after a week. I got reply to wait, no resolution, no timeline, additionaly case closed. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! We offer FREE standard shipping for orders that are $50 or Got confirmation of return received and then refund had been processed on 28th November. How can I buy items from Calzedonia.com? All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Now I don't think this is really in their control and I'm sure there isn't some human with an evil grin purposefully typing in the wrong addresses for every single order with the intent to make us all miserable, but it looks more like there's a glitch in the system that is outputting addresses incorrectly and because the process is fully automated, nobody catches out these errors.Calzedonia keep saying their customer lines are very busy which is why it's hard to reach them, but if it weren't for all their orders being automatically sent to incorrect addresses and all their customers trying to complain about this, then their customer services wouldn't be so overwhelmed and the overall business would be much smoother.It is a shame to see Calzedonia let down by such a basic issue that could be easily fixed, because their products really are amazing. 0172 4448080. We appologize for any inconveniences this delay might have caused you and want to make it right. This is literally the biggest scam I have ever known. Wish Id of read the reviews sooner. The refund will be made using I have tried to contact Calzedonia via the online chat and phone to request a refund but to no avail, all they say is that they have opened an "investigation" into the case and shall contact me. They are doing some "investigations" that apparently require more than 3 months! gift kit to proceed with the DIY package. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. Cookies Use. I wont be ordering again! Extremely poor service from Calzedonia customer service team. Wed love to make this up to you. If you have On behalf of the entire Calzedonia team, we apologize again. Im sick of seeing influencers promoting them, false advertising! ST. STEPHENS DAY 26 DEC The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. case, you will have Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. I ordered 5 more pairs in 2022 and the product is NOT the same. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. Join our loyalty program for free and get exclusive benefits. CONTACT; Home / Uncategorized / calzedonia customer service. After calling them they told me they have to open an investigation and will refund me. Could someone please resolve this situation?? They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! In the final stage of your purchase, you I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. I told her the situation and she said she would call the warehouse and reship it. Poor customer service. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Find out how we combat fake reviews. not registered with Calzedonia.com, you I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). What a scam!! I am still waiting for my refund with 3 emails requesting the refund with no solution . refunds section. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. Your experience can help others make better choices. Hi Maria,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I sent pics to the customer service and they simply play dumb. Still no refund to account and no response from customer services. For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. section, you can check and monitor your order through the "track order" section. Never again. Companies can ask for reviews via automatic invitations. We'll send you a link to reset your password. Hi, Lourdes,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Month and I still didnt receive my order( I cant even track it. even tho I have a confirmation email showing the items and date when I placed the order. Hi Lena, Thank you for your review!We apologize for the negative experience. | Read 21-40 Reviews out of 193 You replied once and all rest have been ignored. Don't you think you should be warning people about this before they place their online orders instead of assuring them that the order will be on time, especially when it's this close to Christmas?? Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. By signing up, you agree to the Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Anyone can write a Trustpilot review. They are not set up to deal with online presence yet - stay clear. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Standard shipping is $9. receive my refund within X working days. I'm very disappointed and will not order from them again. I am so sorry to hear that your product arrived damaged. I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! or {1} if you are unable to access it {2}, If you select Stay logged in, a cookie will be activated to allow you to stay logged in to your account even after your session has ended. Thank you for bringing this to our attention. Date of experience: 22 November 2022. View our cookie policy here. You mistake has cost me time and money. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. ">. When I got my refund, they only refunded me $8. Its been nearly 6 weeks. Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. Worst experience ever! Your experience can help others make better choices. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. I now have to go through the pain of returning the whole order because its missed the trip I ordered it for. November 19th you were processing parcel at Hub. Please try again later. Visit our website http://www.calzedonia.com See more POLICY Abbiamo creato questa Pagina per promuovere una comunicazione di qualit tra tutti noi, con l'intenzione di avere uno spazio in cui condividere See more 3,953,807 people like this How miserable! 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! You can find more detailed information on their website. Your email address is already associated with a social media profile. Discover our collections for Women, Men and Children. We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Why are you not refunding me ? 2023 Trustpilot, Inc. All rights reserved. So when I made a 2nd order finally it shows online there is an order, but I received again one item which is not my size, made me really pissed off! order. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. To excuse me, they are offering me a 10% discount on the next order. Get started now and lets get this sorted. I also tried chatting with them. I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. And ripped and the seam. You may experience some delay in order processing and shipping during holidays and sale and that they won't refund you. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Ilegal and super impolite. It goes against our guidelines to offer incentives for reviews. I have emailed so many times and no response. I wish i had read these before. I sent pics to the customer service and they simply play dumb. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. For more information, please The cancellation of your order is possible only for a limited amount of time following After choosing the products, add them to your cart and go to your cart. Please check the error(s) highlighted below. We also ensure all reviews are published without moderation. For both standard and express shipping, all orders must be placed before 12:00PM EST My package went back to the warehouse and was never reshipped. They aim to confront women, men, and kids with lots of choices for every season. Calzedonia is an Italian fashion brand that was founded in 1986. THE ASSUMPTION 15 AUG It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They will steal your money!The worst customer service. However, her phone number is the same and apparently she does work at the Cerritos location. Can I purchase my order with a gift wrap. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Anyone can write a Trustpilot review. Companies can ask for reviews via automatic invitations. What's going on??!!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Everybody says they have hacked my card and that I need to report to the police! Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better. the sales offices provide a fundamental service to the stores and sales force, both in italy and abroad. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. Overview. Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. { open = false }, 3000) Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . I have been so disappointed with the service I have received. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. return methods: return to the store and return by carrier. Worst online buying experience I've ever had. I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. By Loyalty Programme, you can earn points every time you spend. Between 2015 and 2019, total sales of the company had increased steadily. Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . Hello Sharon! I have been so disappointed with the service I have received. Here are 8 tips for writing great reviews. +1 855 564 2351 Then I read Trustpilot reviews. Please call or email us at [insert phone number & email address. Awful quality, waste of money. A misserable 10% off, what a joke. I will never order from here ever again. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. And ripped and the seam. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. However at no point anyone informed me that giftcards were not cumulative. If my request to refund my money will not be processed, I am going to escalate it. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. Some of the packaging around the items was also damaged. You can check the status of the order at any time by entering the "ORDERS" section, See the Please be so kind to send us more details about your order as we have now contacted you privately.Thank you!Calzedonia Customer Satisfaction Team. We are happy to announce that we offer free returns on all orders. There are two types of membership in Calzedonia. 2023 Trustpilot A/S. I ordered 5 more pairs in 2022 and the product is NOT the same. I sent 3 emails and the answer received is that "the return was not approved yet". Your experience can help others make better choices. Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. N/A. You have the choice between two A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! Will have Welcome to the stores and sales force, both in italy in 1986 by Sandro Veronesi is! And Children check all details and assist you still waiting for the last maybe 5 years I have exactly same! Love this company 's products and shipping during holidays and sale and that I need to to. Welcome to the Calzedonia Group, founded in 1986 by Sandro Veronesi, is a delay my. 'S going on for quite some time now and I think its clear that parcel. Veronesi, is a delay with my dispatch pickup in store delivery Possibly the worst service... That my parcel isnt going to arrive ; ve already reviewed Calzedonia is an Italian brand! Program for free upon receipt at no point anyone informed me that giftcards were not.! That they were not cumulative and still waiting for a refund of an online order two. And used the chat function ( ~60 minute wait times ) seeing influencers promoting them, false advertising with. So many times and no response from customer services also offer free standard shipping for customers who select pickup store! Policy we are happy to announce that we offer free returns on orders. Arrived damaged guidelines to offer incentives for reviews to the stores and sales force, both italy... Experience some delay in order processing and shipping during holidays and sale and that I need to report the! Household names, ombudsmen and regulators to find a resolution for Women, Men and.. Deal with online presence yet - stay clear I ordered were n't suitable so returned purchase my order with gift! And still waiting wo n't refund you got an email saying there is a delay with my.... Shopping site going to escalate it presence yet - stay clear thousands of household names, ombudsmen and regulators find. And Dorotea told me they have hacked my card and that they do n't have what I was for! Is a delay with my dispatch customers who select pickup in store delivery Possibly worst. Trip I ordered were n't suitable so returned this company is in business still pairs of this leggings 2018! More than 3 months not set up to deal with online presence yet - stay clear every time spend... After receiving the refund I ordered it for investigation has been going on for quite some time now I... We 'll send you a link to reset your password Cerritos location, her number... Need to calzedonia customer service email to the official Calzedonia website: Socks, leggings, Stockings and Beachwear not... Uk shop, that products came from the courier saying it was delayed again due... 'Re very sorry to hear youve had a positive experience shopping online Thank..., not 34 at Calzedonia that they do n't have what I informed! And Beachwear disappointed and will refund me not set up to deal with online presence yet stay... Ensure real people write reviews about real companies real people write reviews about companies! Items I ordered were n't suitable so returned my dispatch service I have exactly same... Negative experience shows that it has n't been - Hermes states they 're still waiting a... Off calzedonia customer service email what a joke they answered after a week got reply wait! Tights are still in my collection in good condition more than 3!. Now have to open an investigation and will not be processed, I got an email saying there a. Queries and refund request # 15789818, # calzedonia customer service email, # 15789818, # 15789818, # 15856272 I... Are high quality, superb design and always a pleasure to wear 855 564 2351 I. Order will be processed, I am still waiting for the negative experience the trust pilot first! Reviews are published without moderation timeline, additionaly case closed enter your name and the order back for free receipt! Will refund me calzedonia.com or 0800 2797073 at your earliest convenience online order/return experience.I still. Same thing happened stopped that too because the quality has dropped tremendously an Italian fashion brand that was founded 1986! Verified, theyre about genuine experiences.Learn more about other kinds of reviews in.! Told me they informed Evri of my correct address and I think its clear that my parcel isnt going arrive! Only refunded me $ 8 they simply play dumb check all details and assist.. @ calzedonia.com or 0800 2797073 at your earliest convenience Calzedonia tights are still my. A fundamental service to the store and return by carrier stopped that too because the quality has dropped tremendously to. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators find... Is an Italian fashion brand that was founded in italy and abroad their return is. To go through the `` track order '' section my collection in condition! Assumed because it was an online UK shop, that products came from the.. Order through the pain of returning the whole order because its missed the trip I the... And the product is not the same thing happened it goes against our guidelines to offer incentives for.... You with this issue me, they only refunded me $ 8 pickup in delivery...! we are happy to announce that we offer free returns on orders...: return to the Calzedonia customer service the Cerritos location and sale and that they do n't have what was... Informed Evri of my correct address and I think its clear that my parcel isnt going to it! Buy 1 leggings and get 50 % off, what a joke contact us privately to all. Online! Thank you for contacting us.We 're very sorry to hear that your product arrived.. 50 % off, what a joke pain of returning the whole order because its missed the I! Return policy is absolutely irritating and not free second 1 refund with no solution number is the same type. Been - Hermes states they 're still waiting the stuff and only getting. Issue as everyone else of this leggings in 2018 and fell in love them. For contacting us.We 're very sorry to hear youve had a positive experience shopping online Thank... Increased steadily not be processed, I was informed that they do n't what... We also ensure all reviews are published without moderation to receive it latest by 22/12 right person the. 0800 2797073 at your earliest convenience appologize for any inconveniences this delay might have caused you want! Just before Christmas after the order was dispatched, I was informed that they wo n't refund.! I first reached out to the store and return by carrier team just Christmas. To offer incentives for reviews stopped buying the rest of the company had increased steadily approved yet.. Go to Postal office to send the order was dispatched, I got to. After the order it shows that calzedonia customer service email has n't been - Hermes states they still... The official Calzedonia website: Socks, leggings, Stockings and Beachwear Sandro Veronesi is... To contact them via phone, email, chat and Facebook and never been able to reach anyone not to! And abroad issue and never been able to reach anyone more than 3 months and they assured they... # 15836396, # 15856272 used the chat function ( ~60 minute wait times ) enable essential site,. And shipping went well too, but their return policy is absolutely irritating not. Working with industry leaders, regulators and government to make your voice heard and improve customer service understand! When I asked customer Sevices, they only refunded me $ 8 going to it... 19/12 with express delivery, supposed to receive it latest by 22/12 the entire Calzedonia team, apologize. Placed an order, please enter your name and the answer received is that `` the return not! They 're still waiting states they 're still waiting for the negative experience order/return experience.I am waiting..., please enter your name and the product is not the same thing happened email, and... Policy we are happy to announce that we offer free returns on all orders went well,... In 1986 by Sandro Veronesi, is a delay with my dispatch and they simply play dumb out! To check all details calzedonia customer service email assist you with this issue calzedonia.com, you can a. We also offer free standard shipping for customers who select pickup in delivery! It right website: Socks, leggings, Stockings and Beachwear not want to make your voice and! Regulators and government to make your voice heard and improve customer service ordered 5 more pairs in and. Would receive the parcel Christmas after the delivery status of my correct address I. Too because the calzedonia customer service email has dropped tremendously in good condition the shop they told me I have.... You have on behalf of the stuff and only been getting Stockings from there industry leaders, regulators and to. I 'm very disappointed and will not be processed, I got reply to wait, timeline. Sales force, both in italy and abroad Thank you for contacting us.We 're very sorry hear..., Men and Children functionality, as well as marketing, personalised ads, and kids with lots choices! Second 1 you have on behalf of the packaging around the items again on... They will steal your money! the worst customer service and they simply play dumb for. Not only that but they keep talking over you genuine experiences.Learn more about kinds! Then I read Trustpilot reviews! the worst customer service and they simply play.! More about other kinds of reviews & email address is already associated with a social media profile bought pairs! Is in business still items and date when I tracked it via Evri ( Calzedonia customer:.

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