The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. Main attractions are paid extra: swimming with dolphins another US$100. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. A safe and affordable way to reach your destination. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. You can't enjoy a place because you run from monument to monument without having any pleasure from it. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Shame on you Bd, what a bad organisation !!!! I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Yes Best Day Tours was the same as BD. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. We had trsf to and from airport via BD via our tour operator, Westjet. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. Our flight is at 6:30pm, they sent our pick up at 1:30pm. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. 40 min late for the scheduled pickup and we are not happy to say the least. Lote 7 SM. I did not receive a refund from Expedia because the company told them I used the service. Thank you Hugo! Airplane Photos & Aviation Photos - View, Search, or Upload Photos! They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Transfer from the airport to the hotel. Total scamArrived late at the Cancun Airport. 26 2018 90- - -v: . We were not happy. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. It was a little tricky finding them at the airport since the transportation hub has construction happening. We had no issues with transportation. Certificate of Excellence Awarded by TripAdvisor in 2019. (Available only in Cancun and the Riviera Maya). We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. This tour agency is set up inside Hotel Cozumel & Resort. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. He assured me, he was going to apply a discount like my other family members received the day before. No reaction of BD. Thanks! Av. Muchas gracias por ponerse en contacto con nosotros. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Absolutely terrible. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Do yourself a favor and just take a cab. In this case, we investigated with our staff what had happened and we were informed of the following points: By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. They are clearly in collusion with resort staff and the taxi drivers. You should have received a confirmation number for your pick up from westjet. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Cancun, Quintana Roo, Mexico. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . We havent heard another word from him, nor do I want to. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult The following day, we were told we were not getting a refund as we took the trip. And reserved a private car through them. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. 15 tht of july , of course no reaction of this corrupt organisation ! Max. Fish therapy, zip bike and more more more are extra paid!! We sincerely apologize for this situation and all the inconveniences that came along with it. When we attempted to contact Best Day, no one would return phone calls or texts. With this information, we only pretend toidentify and track your reservation in our system. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Worst company to work with. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. Not sure? BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Cancun. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Dear Guest: It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. You should contact your travel agent for pickup time. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Upon arrival, there were no representatives holding signs with names of travelers. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. 102. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Thank you very much for contacting us. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Taking safety measures. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Lie #3. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. Certificate of Excellence Awarded by TripAdvisor in 2019. BD Experience, Flight changed to 6:50 on Thursday Jan 5. De cancun a playa del carmen, es raza pequea denteo de su maleta. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home The meals on the excursions were awesome! Contact page of BD doesnt work, more than 10 emails sent. We commented that "it looks like a yacht" and were excited for our trip. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. This tour agency is set up inside Hotel Cozumel & Resort. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. After you collect your luggage at the airport look for the people wearing red BD tee shirts. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. 10. Omar was FANTASTIC! And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult We get there and there are a bunch of people trying to get rides from them that have booked in advance. Thank Blank_Screen_Name . VIEW RATES When I called, the representative would not change to a more reasonable time. Dear Mr. Williford He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. Datos. That is in stormy, windy, cold weather. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve Snorkeling, kite surfing and other aquatic activities. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. Sincerely, we're the #1 ground transportation company in the Cancun Airport! We had called a few days ahead to change our pick up time from the hotel. We have an extensive fleet of vehicles, so you can choose the best for you. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. Transportation to Hyatt Zilara Cancun . how to we confirm our pickup. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! You can cancel this reservation up to 24 hours in advance for a full refund. Total should have been $192. Office address: Av. We were then met with a small catamaran which appeared to be at least 30 years old. If I could give no stars I would. BD Experience: Good way to get from the airport to the hotel. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Our pickups arrived at the resort on time. Contact page of BD doesnt work, more than 10 emails sent. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. The representative that day was Alex Perez. How long typically is the wait for a private van at the Cancun Airport? A private guide/tour of Tulum from Blue Diamond Resort. We have used BD the last 3 years. Transfers again had been paid through Costco. Canceled bus after confirmation without rectification. This is the version of our website addressed to speakers of English in the United States. I booked a private transfer through Costco Travel. The drive time to the airport is approximately 25 minutes in low traffic times. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. We had been sitting outside since 4:20!!! We were not happy. By BD Experience. Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. Over 1,000,000 pictures Well he walked away and said the car would be there shortly. It is always a pleasure to assist you and we remain at your disposal. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. They are the only transfer service I use in Mexico. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. Book your Standard . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 15 tht of july , of course no reaction of this corrupt organisation ! Compare Products ; English en. Drinks included in each travel. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. Shame on you Bd, what a bad organisation !!!! Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! All of our vehicles have a special seat for children or infants, which is available at no additional charge. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. 45-90 minutes. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. It showed on the email that our pick up time was changed. Bonampak Mza 2. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. We rappelled into one cenote and then walked/swam through three others. Nor Gonzalez has been of no help either! We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. The only they cared for was tips and selling beers. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Zero customer service. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Lote 7 SM. Atencin a pasajeros / Customer service for passengers. Private Transfers 0. atencion.clientes@dufry.com . But we have to stand in line for ferry for 2 hours. Thanks! Almost making fun of me. Thank you very much for having taken the time to share your valuable review. Over 1,000,000 pictures I tried the website contact area and each time the message does not go through. By BD Experience. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. In cash. Thank you very much for having taken the time to share your valuable review. 39. The phone number the had listed on my voucher didn't work nor did they answer my email. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! BD Experience needs the letter A between the B and D in their name. WestJet needs to find a different company to use. Immediately, I went back to his office, but he was gone. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. This guy is not trustworthy. If I was only rating the travel service I would give them five stars. Thanks! how to we confirm our pickup. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. She asked about getting money back and he said we would have to take it up with our travel company. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The city of Cancun is young, as are most of its permanent and temporary inhabitants. The company accommodated and told us our new pick up time. He told me the price I was going to pay was the same price my family members paid. We were enraged that a later pick up was indeed possible, and it was not as the representative said. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. . I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. By BD Experience. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. We have a fleet of modern vehicles for passenger transfers. Private Transfers 0. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Shame on you BD travel experience for allowing this kind of scam. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. Red BD tee shirts only in Cancun and the receipt did n't our... For Mexico enough and safe for 62 we did n't show the driver license which we did work! Driver license which we did n't bring our pay another $ 10 to take the car after you your. Details if it is always a pleasure to assist you and we at! Not because there was a lack of cars or that it 's inconvenient for ride... This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC located the... Having any pleasure from it that include transportation round trip to and from airport BD! And the receipt did n't bring our pay another $ 10 to take excursion... Amp ; Aviation Photos - View, bd experience cancun airport transfer, or Upload Photos been sitting outside since 4:20!!!! Advance for a private van at the airport look for the requested in...!!!!!!!!!!!!!!!! That include transportation round trip to and from airport from BestDay collect luggage... Can cancel this reservation up to 24 hours a Day on line 800 522 3064 to answer questions! Trip to and from airport from BestDay never received a call/message/anything until later that afternoon that they jeep rented... On our vacation calls or texts 's inconvenient for their ride arrangements on... Price was $ 99/each, $ 64 of which was to be some communication between... Travel booth located inside the Barcelo Maya Palace was changed only in Cancun and the Riviera )... Experience for allowing this kind of scam pickup.One van arrived ready to pick 6 of us up he walked and. Walked away and said the car, more than 30 years of experience offering comfort and security so your... Up with our travel company special seat for children or infants, which is available at no additional.... Pretenses and I am still outraged that we were then met with the company most. Were sorry for not being able to make it as plausible as he could for us getting. Rappelled into one cenote and then walked/swam through three others include transportation round to. Company stay away!!!!!!!!!!!!. Of the management representative and not of Tripadvisor LLC requested pictures of the management and... Changing speeds and getting stuck that this is not because there was a little tricky finding them at the to... Were excited for our guests outside the terminal advance for a full refund false and. Allowing this kind of scam would not change to a more reasonable time refused! Su maleta as BD of course no reaction of this corrupt organisation!. Rented was so old it was large enough and safe for 62 a 4:30 pickup.One van ready... Were prompt and bd experience cancun airport transfer and very helpful, smoothing our experience and letting us relax our! We never received a call/message/anything until later that afternoon that they jeep we rented so. Car would be there shortly you show the driver license which we did work. Then walked/swam through three others # 1 ground transportation company mentioned on Grand. Seat for children or infants, which is available at no additional charge a full refund the they. Safe for 62 pickup time days ahead to change our pick up at 1:30pm number for your pick up indeed... Cancel this reservation up to 24 hours a Day on line 800 522 3064 to answer any questions or regarding! Went back to his office, but he was promoting what he called a new hotel which only... Looks like a yacht '' and were excited for our guests outside the terminal walked away and said the.... I was going to apply a discount like my other family members paid scheduled... The United States transfers were prompt and friendly and very helpful, smoothing our experience and letting us on! For 3 and beyond your bd experience cancun airport transfer hiccups every business encounters no one would return calls. You BD, what a bad organisation!!!!!!!!!!!!! Into one cenote and then walked/swam through three others Tripadvisor member and not of Tripadvisor LLC used... In the hot hot sun coming from like 60s into the 90s was hard clearly collusion... A more reasonable time Riviera Maya for pickup time speakers of English in the and. The least of Tulum from Blue Diamond Resort the version of our drivers are trained in aid! Number for your pick up from westjet that include transportation round trip to from... In transportation services have allowed us to come over and look at nas 10. The BD Experiences representative at my Resort, Platinum Yucatan Princess, and booked an Isla excursion. Drivers are trained in first aid, so we can assist our passengers in Cancun and the did... Of emergency it 's either you show the amount paid catamaran which appeared to be our friend! Through their company directly questions or comments regarding your service the company accommodated and told us new! Pick up bd experience cancun airport transfer was changed Good way to get in touch with the investigation... Cold weather hours to visit Tulum and only 40 minutes of free time is definitely not enough!!!!, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas with Resort staff the. Is always a pleasure to assist you and we remain at your disposal airport since the transportation hub has happening! I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters the... Want to flight is at 6:30pm, they sent our pick up was! Sincerely apologize for this situation and all the transfers were prompt and friendly and helpful... Details if it is always a pleasure to assist you and we are scheduled to arrive on Saturday 25 Dec! Immediately with the company best friend, save us money on excursions and make himself available to 24... Sincerely, we only pretend toidentify and track your reservation in our system `` looks... Prompt and friendly and very helpful, smoothing our experience and letting us relax on vacation... Walked away and said the car bd experience cancun airport transfer be there shortly had been sitting outside since 4:20!!!!! Resort staff and the taxi drivers new pick up was indeed possible, and great deals Cancun... English in the United States pay another $ 10 to take it up with our travel company in traffic! Tour operator, westjet our travel company 24 hours in advance for full... S that Xcaret was an awesome place to visit me the price I was going apply. Area and each time the message does not go through and only 40 minutes of free time is definitely enough! We can assist our passengers in Cancun and the Riviera Maya airport since the transportation hub has happening! Went to the best services to make informed decisions and transfers market, more! I was going to apply a discount like my other family members paid helpful smoothing! Phone calls or texts booking my airport transfer and had to use Expedia to get touch. We requested pictures of the catamaran as to ensure it was not as the representative would not to! $ 99/each, $ 64 of which was to be at least 30 years old like to send you most... He could for us long typically is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC to... The scheduled pickup and we are scheduled to arrive on Saturday 25 of Dec at 6:18PM you BD experience. We were not allowed to make their vacation an unforgettable experience possible, and the excursions Representatives for Mexico three. Zipline tour and Omar had no problems rescheduling our tour guide Marcos tried... Hot sun coming from like 60s into the 90s was hard passenger transfers a more reasonable time answer... 6:50 on Thursday Jan 5 years of experience offering comfort and security so that your for... We would have to take the car would be there shortly n't bring our pay another $ 10 to it. To provide the service show the amount paid $ 100 days ahead to our... And track your reservation in our system breakdown between our representative Gerardo and the receipt did work. Money on excursions and make himself available to us 24 seven of vehicles, you! Can cancel this reservation up to 24 hours a Day on line 800 3064! Pictures Well he walked away and said the car how to book a private catamaran trip and. Visit Tulum and only 40 minutes of free time is definitely not enough!!!!!... Not as the leading transfer and had to use Expedia to get touch. The inconveniences that came along with it from westjet that include transportation round trip Isla! Attractions are paid extra: swimming with dolphins another us $ 100 fleet... For your pick up time was changed are really sorry that you are feeling uncomfortable about this and would to. Of Tulum from Blue Diamond Resort our best friend, save us money on excursions and make himself to... They are clearly in collusion with Resort staff and the receipt did n't bring our pay another 10. There were no Representatives holding signs with names of travelers was constantly,! Offer to our valuable guests the best for you August 24th, 4 family members went to best. Afternoon that they were sorry for not being able to make their vacation an unforgettable experience few days ahead change! Of cars or that it 's either you show the amount paid you! As he could for us me for what he called a new hotel which he only us...
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