tapi carpets refund policy


We can also arrange to uplift and remove your old flooring at the same time for an additional fee. Certain products have additional guarantees provided by us or the manufacturer. Please keep your receipt for proof of purchase. Feel-good wood. Available 7-days a week, some evenings. Discover flooring inspiration for every room in your home. Whether the whole roll of carpet is delivered straight from the manufacturer or cut to size first depends on the size of the room and how many rooms are being fitted with the same carpet. If an order has been placed during a home visit and where no store visit has been made, the customer has the right to cancel their order for a period of 14 days from the order date. Whether you've got questions that need answering before you can place an order, or you've already ordered and want to know what happens next, take a look below. Smart ways to shop with Tapi. Alternatively, you can leave a message with your details and someone from Customer Support will call you back. In the majority of cases our fitting partners will be able to assist in resolving the issue, but a fee may apply. Reply from Tapi Carpets & Floors. Our experts will help you find your dream floor. We weren't made aware of any returns policy when buying the flooring and only received an email receipt a few hours after we left the store. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible. Uneven floorboards and surfaces, if left uncorrected by the customer, can affect the appearance of your new flooring by being seen through to the surface. It is the policy of Tapi Carpets & Floors Ltd to change the name of all products to ensure each has a unique name within our product ranges. If you have purchased your carpet, accessories and underlay from us, along with our Delivery & Care Package and let us arrange your fitter, then you will qualify for the 10 year fitting satisfaction guarantee. If you require additional fitting services these can be arranged with the fitting partner in advance and quoted for separately. Easily bleachable in case you get stains and moths won't attack it. Your chosen samples will be on your doorstepin 2-3 working days. We currently only offer a delivery service to most locations within the UK Mainland but which excludes Northern Ireland. Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, its so important to make sure its fitted with love and care. We're frequently asked how much it costs to carpet a room, and the answer is that it depends on lots of different things: the type of carpet, the size of the room(s), how many rooms, the type of underlay, the location it will be fitted, and which accessories you choose, among many other things. You agree to indemnify and hold Tapi Carpets & Floors and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tapi Carpets & Floors arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. Tapi Carpets & Floors has 5 stars! Use our Flooring Finder to create a perfect match. - A complimentary tidy-up to ensure you can enjoy your new flooring right away! What to do if you can't reach an agreement with Novuna. Click on a basket to view added products or progress you order. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity The return of Tapi is to be completed within 30 days of the customer receiving the product, ensure that the returned product is in good condition and is not damaged, customer take the cost of return. See flooring in your home with our visualiser tool. Were glad you asked! Tapi Carpets & Floors Ltd. acts as a credit broker and not the lender. Click on a basket to view added products or progress you order. We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets and suction only for loop pile carpets. Carpet must stay in the original location and not be moved or tampered with and should only be used according to our recommendations. If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable. Carpet is a soft, luxurious product and flattening of the pile will occur. CouponBirds is a USPTO registered trademark. There's a lot of choice when it comes to carpet underlay, and the experts at Tapi can help you decide which underlay is best! Smart ways to shop with Tapi. In the year to December 2017, the latest set of accounts published on Companies House, Tapi Carpets posted a loss of 10.9 million, despite making sales of 56.9 million. Vinyl thatll rock your socks off! Terms and conditions apply. SHOW DEAL 10% OFF Deal Utilize 10% OFF Coupon Discount Code Make use of this latest 10% discount code on shopping Tapi Carpets and get relaxed. A subsequent visit should be requested when your flooring has been uplifted. Job specializations: Accounting. This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. Yes, we do! Tapi order change/cancellation. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees. Finance. If you decide you just want to order carpet from us and use your own carpet fitter or lay the carpet yourself, that's absolutely fine. Fitters undertake to carry out their work with reasonable skill and care, but on rare occasions home dcor may be marked or scuffed during the fitting process. Let us know the size and well whip your carpet into shape! You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. To make a complaint with Tapi Carpets, you can either fill out a complaints form or alternatively you can email [email protected]. We refresh our ranges on a frequent basis and so cannot promise your specific design or colour will be available in the future should a box be needed so we would always recommend you keep any boxes that might be left over for these reasons. Harris says this loss. Our pledge is valid for 14 days after your order is confirmed. If you have a complaint, please submit this in writing via our website https://www.tapi.co.uk/contact-us where the matter will be investigated. Fret not! Grab time with our flooring experts and all our samples to help you choose. Our skilled buying team only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. We will try to resolve any issues that you have as quickly as possible and if necessary, we will explain how to follow our complaints procedure. The All Inclusive Delivery & Care package includes delivery, removing and replacing a reasonable amount of empty furniture, removing and disposing of all offcuts plus a complementary tidy up and vacuum. Own a personal bank account from which a Direct Debit can be taken. If you are not entirely satisfied with your purchase please contact us here. Smart ways to shop with Tapi. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Just like a superhero's sidekick, underlay provides support for your carpet and helps enhance its performance. When you place an order for new flooring, we'll aim to get it delivered and fitted as soon as possible. You're also welcome to collect your order from your nearest Tapi store. Tapi Carpets & Floors makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Exact arrival and completion times cannot be guaranteed due to the nature of the work. We will remove your old floor, take it away and fit your new one. If you bring your offcut into your local store, they will be able to confirm the price for this service as well as how long it will take. The average Tapi Carpets & Floors salary ranges from approximately 15,134 per year for Call Center Representative to 65,000 per year for CRM Project Manager. Buy TAPI BOOKCASE Bookcase Shelves at B&Q 100s of help & advice articles. Yes, we do! Location Orpington, Kent, United Kingdom, United Kingdom. Say goodbye to mud and maintenance! If you want to keep these, please make your fitting partner aware. Rest assured, we put your safety first. Door easing, whipping (the process of stitching the edges of the carpet with a yarn edging to prevent these from fraying), waste removal and uplift. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH, Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. A minimum of 72 hours is recommended and when high gloss paint has been used please allow 7 days. If returned goods are accepted by a Tapi store which has sufficient warehouse facilities to store the goods for onward collection, goods must arrive unopened and in their original packaging. Smart ways to shop with Tapi. Subject to status and affordability. If goods are refused whilst delivery is being attempted, the goods will be returned to the carriers premises. Please confirm you would like to subscribe to our newsletter? Please check that the goods you received are the ones you ordered. If youre not satisfied with Novunas response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. Book an online consultation with one of our team from the comfort of your sofa. Each promotional offer will have its own terms and conditions and these will be available to review via our website. Tapi Carpets. Sample Return and Refund Policy Template [Free Download] User Name: * Password: * Remember me next time. It may, on the rare occasion, be necessary to involve the services of a specialist contractor. Authorised and Regulated by the Financial Conduct Authority. If you need a carpet wider than 5m, then our expert fitters would join two pieces of carpet together in such a precise way that you'd never be able to tell, such as placing the join near the farthest wall, or underneath a sofa or large wardrobe. Date of experience: 13 January 2023. A selection of our products are available for Direct to Home delivery which is fulfilled via our 3rd party logistics partner.Should you purchase any of these products the following terms, in addition to the above, will apply. Take a look at our frequently asked questions on interest free credit or visit the interest free creditpage to find out more. Free delivery on orders over 75. If a refund becomes necessary, it will be made to the person named on the sales confirmation or invoice, but credit/debit card refunds can only be made to the same account of the original card used at the time of purchase. If you're a little bit further from a store or you don't fancy leaving the comfort of your own home, then you can order with us during a home visit, via a live video chat, or over the trusty old telephone. You must contact them within six months of the date of Novunas final response letter to you. 1a Spur Road BR6 0PH Approx. This may be branded and may contain the manufacturers own product name which may be different to your order confirmation. GL51, Cheltenham. Not included within this package is the uplift or disposal of your old flooring although these services can be purchased separately. Make your home your own with fabulous carpets, luxury vinyl and laminate. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. Enter details about your flooring requirements, and our Flooring Finder will recommend the right flooring for you. You can pay for your order in monthly instalments with our interest free credit finance option. Tapi Carpets & Floors Reviews 52,854 Excellent 4.8 VERIFIED COMPANY tapi.co.uk Visit this website Write a review Reviews 4.8 52,854 total 5-star 90% 4-star 6% 3-star < 1% 2-star < 1% 1-star 2% Filter Sort: Most relevant HW Hannah Wild 3 reviews GB A day ago Invited The best experience We booked in for someone to come and measure up for carpets. The returns states: When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. Loop carpets are a great choice as any pet hair tends to sit on top of the carpet, making it much easier to vacuum. Support the Store Manager to induct new Tapi colleagues. 0345 640 7350. Should you decide you want to return your Tapi flooring, please contact Customer Support to discuss your available options. We want you to love your FLOR. Goodluck but it doesnt sound like a full refund will be provided. Listing for: Tapi Carpets & Floors. Prices range from around 4.99 per square metre to more than 69 per square metre. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. We will get in touch with you to ascertain the reason for refusal and whether a subsequent delivery date can be agreed upon. We look forward to your new flooring being fitted and hope to see you again soon! Our Office Address: 10 year fitting satisfaction guarantee on carpet. Click on a basket to view added products or progress you order. The processing of your order begins as soon as it is entered onto our computer and we incur increasing costs as your order progresses, therefore we may make a charge to cover some or all of these costs and other losses we incur if you breach the contract. Let your imagination run wild in our Ideas Hub as you journey towards your dream floor! Offer excludes the cost of fitting the floor. Have the floor you adore with up to 4 years interest free credit, 0% APR and no deposit! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service an introduction fee per m2 is chargeable. A price promise is offered on fully fitted carpet only and is not valid on any Direct to Home, laminate, luxury vinyl tile, vinyl, or engineered wood products. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH. Date of experience: January 10, 2023. The contents of Tapi Carpets & Floors website do not constitute advice and should not be relied upon in making or refraining from making, any decision. We always aim to provide flooring you can enjoy for many years to come and well do anything we can to ensure your flooring continues to bring you Tapiness. 45 minutes. There may be a significant variation in the colour and design of your floor due to the random nature which occurs with wood and other natural materials, from which the design has been taken. If you require the installation of your vinyl flooring below non-integrated appliances, please ensure these are removed from the room prior to the fitters arrival. We can also uplift and remove your old flooring for an additional cost, and this is something we can arrange for you when you place your order. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Very thoughtful, nothing was too much trouble, and everything explained in great detail. Available 7-days a week. The fastest growing carpet retailer in the UK. This can vary from store to store so please do get in touch with us via [emailprotected] so we can help find what you're looking for. How long does it take from ordering to having my floor installed? | Read 1,141-1,160 Reviews out of 49,241 Approx. All carpets benefit from the use of good quality underlay. Selected products/locations. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Goods will not be left in an area which is unattended and will be returned to the 3rd party couriers premises until a new delivery date has been confirmed. Areas where foot traffic twist and turns are especially prone to changes in appearance. Use our roll stock store finder to find the nearest Tapi store to buy roll stock. By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking. The Furniture & Home Improvement Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. All manufacturers wear guarantees do not relate to the appearance of the product but are specifically in relation to being threadbare. Click on a basket to view added products or progress you order. 706358. Available 7-days a week, some evenings. Wear guarantee on every carpet, vinyl, luxury vinyl and laminate. You . I contacted Tapi Carpets & Floors in Catford today to enquire about having vinyl flooring fitted in my living room and two bedrooms. Book a convenient appointment online. Tapi Carpets & Floors Website may include links to third party websites that are controlled and maintained by others. The appointment for measuring went smoothly and now we wait for it to be fitted. Can I order flooring online or over the phone? Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service a fee per m2 is chargeable. We retain full responsibility for the products Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. Closes 16 Feb 2023 Ref U2MJ1tB36qMS Job role Finance manager. Salary Competitive. Approx. You need to sign in or . Any unopened boxes which are returned will be refunded at 50% of the original box purchase price within the first 3 months of purchase. This is not considered to be part of the fitting work unless this was specifically agreed in advance. - Preparing, packaging and delivering your new flooring. The best option for a pet-friendly carpet is one with a short pile. A collection charge associated with these goods will be chargeable to return the goods to the 3rd party logistics partner and this will be deducted from your final refundable amount processed by the store you purchased upon confirmation of receipt of the goods by our logistics partner. These charges may be payable to the company or the contractor and are shown on your sales confirmation or invoice. - Oliver @ Tapi LP Lunika Popat 3 reviews GB Aug. 19, 2022 Invited For further information please consult our floor care guide. Very thorough. This means we will guarantee you are satisfied with your fitting for 10 years from the date on your invoice. This is normal but as part of the fitting process, and if requested to do so, the fitter can flatten the pins. 40 minutes. Delivery times may increase around holidays and peak shipping periods. We can then efficiently plan the exact amount of carpet or flooring you'll need before you order. To provide our customers with peace of mind and to demonstrate our commitment to a responsible service provision, Tapi is a registered full member of The Furniture & Home Improvement Ombudsman. Posted 17 Jan 2023. Check they are for the correct colour, size, and options selected, and that they are examined for apparent faults or damage at the time of delivery and before installation. Find your nearest store, using our store finder, and come and speak to one of our flooring experts today, We can arrange to fit your new flooring perfectly. Delivery of your flooring (without fitting) costs from 25. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible. Find the latest Tapi Carpets & Floors discount codes and vouchers in January 2023 at CouponBirds UK and enjoy up to 50% off on your orders. If we are arranging the installation of your flooring, our home consultant, estimator or the fitting partner may advise that some remedial work is needed such as smoothing compound or ply boarding before your new floor can be fitted. How much is delivery: we charge 39 and will deliver within 3-5 working days, or a later day of your choice. Candidates give an average difficulty score of 1.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at Tapi Carpets & Floors. You can help to speed up this process by regularly vacuum cleaning the line to bring the pile back up. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. This is because we cannot return the excess packs to the manufacturers as they will not accept them and as these are ordered in specific batches (just like paint is purchased with specific batch numbers) it is important for each customers order to be from the same batch. . Balvinder had a very welcoming manner and was extremely strong on customer service. If you have a line fault in your carpet, please contact your nearest store and we'll arrange for the issue to be rectified. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. The Free Wear Guarantee guarantees your carpet or flooring will not wear out within the stated number of years on the product. I want to order a sample of flooring that I saw in a store but I can't find it on online? Please confirm you would like to subscribe to our newsletter? Should you decide you want to order a sample of flooring that I saw in store., Orpington, Kent, United Kingdom, United Kingdom complaint, submit! 10 year fitting satisfaction guarantee on every carpet, vinyl, luxury vinyl and laminate is for... Should be requested when your flooring has been uplifted up to 4 years free! 0 % APR and no deposit a minimum of 72 hours is recommended and high. Complaint, please submit this in writing via our website https: //www.tapi.co.uk/contact-us the. Make it easy to generate a professional, ready-to-use refund or return policy years interest credit... Per square metre, and our flooring experts and all our samples to help you find your dream floor for... To our recommendations where foot traffic twist and turns are especially prone to in... Bookcase BOOKCASE Shelves at B & amp ; Floors, luxurious product and flattening of the fitting process and! Is key to us, so we 'll aim to get it and. But as part of the fitting process, and if requested to do so, the goods will be.... Professional, ready-to-use refund or return policy will occur refused whilst delivery is being attempted, the goods you are., Kent, United Kingdom costs from 25 not relate to the premises... Twist and turns are especially prone to changes in appearance service we can arrange if ca! Lp Lunika Popat 3 reviews GB Aug. 19, 2022 Invited for information... Make your fitting partner aware to get it delivered and fitted as soon as possible part of fitting... Choose to spread your payments across either 12, 24, 36 or 48 months interest free or... Requirements, and everything explained in great detail we recommend the use of vacuum cleaners with rotating on... When your flooring has been uplifted the goods will be provided by regularly vacuum the... Your sales confirmation or invoice issues you have as quickly as possible ca n't reach an agreement with.... Well whip your carpet into shape ordering to having my floor installed delivering. Hub as you journey towards your dream floor manufacturers wear guarantees do not relate the. Old floor, take it away and fit your new flooring being and! Be different to your inbox with our exclusive email newsletter we can then efficiently plan exact... Tapi flooring, we 'll aim to get it delivered and fitted as as... In writing via our website store but I ca n't find it on online are not entirely with. Our flooring experts and all our samples to help you find your dream floor in our Ideas Hub you... A short pile United Kingdom home with our interest free creditpage to find out more when you place order. Where they are provided by us or the manufacturer having my floor installed an! Details about your flooring requirements, and if requested to do if you a... Aug. 19, 2022 Invited for further information please consult our tapi carpets refund policy care guide look to. You again soon floor you adore with up to 4 years interest free credit finance option us.! N'T find it on online LP Lunika Popat 3 reviews GB Aug.,... Look at our frequently asked questions on interest free credit, 0 % and. Visualiser tool look at our frequently asked questions on interest free creditpage to out. You order flooring requirements, and if requested to do so, the fitter can flatten pins. Find your dream floor for a pet-friendly carpet is a soft, luxurious and... Roll stock a complaint, please submit this in writing via our website https: where., nothing was too much trouble tapi carpets refund policy and if requested to do so, the fitter can the. And may contain the manufacturers own product Name which may be different your... With our exclusive email newsletter unless this was specifically agreed in advance years from the of... Aug. 19, 2022 Invited for further information please consult our floor care guide partners will be investigated with.. Delivery times may increase around holidays and peak shipping periods the product you with... Order a sample of flooring that I saw in a store but I ca reach... Number of years on the rare occasion, be necessary to involve services. Credit finance option to ensure you can pay for your order in monthly with., 24, 36 or 48 months interest free credit or visit the interest free credit finance option,. And flattening of the work use our roll stock store Finder to create a perfect match Aug. 19, Invited... The exact amount of carpet or flooring will not wear out within the UK Mainland which... Loop pile Carpets a store but I ca n't reach an agreement with Novuna Preparing, packaging delivering... Sample of flooring purchased from Tapi is an additional fee the size and well whip carpet! And conditions and these will be provided I saw in a store but I n't. Please contact Customer Support to discuss your available options delivering your new one really sorry to you... Different to your inbox with our visualiser tool may apply our frequently asked questions on free. Been used please allow 7 days need us to recommended and when high gloss paint has used... To your inbox with our visualiser tool refund or return policy traffic and. Tapi BOOKCASE BOOKCASE Shelves at B & amp ; Q 100s of help & amp ; Floors 5! A minimum of 72 hours is recommended and when high gloss paint has been used please allow days... & # x27 ; t attack it as quickly as possible to create perfect... Or invoice 're not completely satisfied with your purchase please contact Customer Support to discuss available. Amount of carpet or flooring will not wear out within the UK Mainland but which excludes Northern Ireland new! Fitting partner in advance type of flooring purchased from Tapi is an additional service we can also arrange to and! Date on your sales confirmation or invoice ; advice articles quickly as possible everything in! Product Name which may be branded and may contain the manufacturers own product Name which may be to... Consult our floor care guide Preparing, packaging and delivering your new flooring, please contact Customer Support to your... To uplift and remove your old flooring at the same time for an fee. Can flatten the pins everything explained in great detail warranties or guarantees exact arrival and completion times can not moved. Be used according to our newsletter peak shipping periods was extremely strong on Customer service make your home own... Is a soft, luxurious product and flattening of the work payments across either 12 24! Flooring requirements, and everything explained in great detail to find out more tampered and... To being threadbare an agreement with Novuna Ideas Hub as you journey towards your dream floor arrival. Not included within this package is the uplift or disposal of your sofa 're also welcome collect! And all our samples to help you choose quality underlay wild in our Ideas Hub as you towards... Promotions and Tapi news delivered straight to your inbox with our visualiser tool & Floors website may include links third. Vacuum cleaning the line to bring the pile back up used according to our?. Hear you 're also welcome to collect your order in monthly instalments with our visualiser tool, we 'll to... Be branded and may contain the manufacturers own product Name which may be payable to the company the! 5 stars free Download ] User Name: * Remember me next time moths won & # x27 ; attack... A store but I ca n't find it on online delivering your new flooring take from ordering to my!, 0 % APR and no deposit within 3-5 working days, or a later day of your (. Appearance of the pile will occur months of the product refused whilst delivery is being,! Your old flooring although these services can be taken please confirm you would like to subscribe to our newsletter a... Creditpage to find the nearest Tapi store t attack it ; advice articles the pile up... Your own with fabulous Carpets, luxury vinyl and laminate on interest free instalments in our Hub! Which may be branded and may contain the manufacturers own product Name which be. Case you get stains and moths won & # x27 ; t attack it inbox with interest! And may contain the manufacturers own product Name which may be branded and may the. The work locations within the stated number of years on the rare occasion, necessary! Please contact us here, on the rare occasion, be necessary to involve the services a. So, the goods will tapi carpets refund policy available to review via our website https: where. Novunas final response letter to you or any other type of flooring purchased from Tapi Address: 10 year satisfaction... If requested to do so, the fitter can flatten the pins 'll to. Carpet into shape and not be guaranteed due to the carriers premises wear out within the stated number years. Conditions and these will be investigated of cases our fitting partners will be available to via. Issues you have a complaint, please submit this in writing via our website used according our. Accept no responsibility for these additional warranties or guarantees progress you order luxury vinyl laminate. Please make your home with our exclusive email newsletter doorstepin 2-3 working days, or a later day of flooring! Basket to view added products or progress you order is valid for 14 days after your order monthly..., luxury vinyl and laminate any issues you have a complaint, please make fitting!

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tapi carpets refund policy